How do I enable two-step verification on my 12 Ocean account?

Enabling two-step verification (2FA) on 12 Ocean is straightforward and significantly increases your account security. To get started: log in and click the profile icon in the top right corner, then "Security Settings" or go to "Security Settings". There you will find the "Two-Step Verification" or "Two-Factor Authentication" option — enable it. An OTP will be sent to your registered mobile number; use it to confirm. From that point on, you will need to enter an OTP whenever you log in from a new device or a suspicious login is detected. This means that even if your password is stolen, no one can access your account because the OTP is sent only to your phone. If you run into any issues, contact us via live chat — our support team will guide you through the entire process.

How do I read the odds shown on 12 Ocean — and what do Decimal and Fraction odds actually mean?

Odds are a number that tells you how much BDT you'll receive if your bet wins. At 12 Ocean, you'll typically see Decimal Odds The simplest format is used. Example: Odds 2.00 means a ৳100 bet returns ৳200 in total (your original ৳100 stake plus ৳100 profit). Odds 1.50 means a ৳100 bet returns ৳150 in winnings. The formula is: Winnings = Stake × Odds. The higher the odds, the less likely a win — but the greater the payout if you do win. Odds 1.10-style lower numbers indicate a higher probability of an outcome occurring. In live matches, odds shift continuously depending on how the game unfolds. On the Match Odds Page You'll find a detailed guide there.

12 ocean | Privacy Policy — Your Data, Protected

1. What Information We Collect

12 Ocean collects three types of information from you. Each serves a distinct purpose, and all of it is necessary for the platform to function.

Information you provide directly:

Full name, date of birth, and nationality — required to verify your identity
Mobile number and email address — for communication and login
National ID or passport number — for KYC verification
Payment account details — including bKash/Nagad numbers
Address and location — for legal compliance

Automatically Collected Information:

Certain information is collected automatically when you use 12 Ocean — including your device type, browser, IP address, time spent on the platform, pages visited, and betting history. This data is used to improve our service quality and maintain platform security.

Information received from third parties:

Payment providers (such as bKash, Nagad), identity verification services, or our partner game providers may occasionally share limited information about you — used solely to complete transactions and prevent fraud.

Data Type	Purpose	Required?
Name & Date of Birth	Identity Verification	Yes
Mobile number	Login & OTP	Yes
NID / Passport	KYC Verification	For Withdrawals
Payment Information	Transaction completed	Yes
IP & Device	Security	Automatic
Betting History	Service Improvement	Automatic

2. Why We Collect This Information

12 Ocean never collects data without reason. Every piece of information has a specific purpose and is never used beyond that.

To create accounts, manage logins, and handle membership — the platform simply cannot operate without this.
Processing payments and preventing fraud — essential to keeping your money safe.
To comply with international regulatory requirements — KYC verification is mandatory for maintaining our licence.
To provide customer support — knowing your history helps us resolve issues faster.
To send relevant offers and promotions — offers are tailored based on the games you play.
To identify and resolve technical issues on the platform.

12 Ocean never sells your data to advertising companies and does not send unnecessary spam. Every message we send has a clear, specific purpose.

3. How & Where Your Data Is Stored

All 12 Ocean data is stored on secure, internationally certified servers. Every piece of information is protected by SSL 256-bit encryption — meaning data transmitted between your device and our servers is encoded in a way that no third party can read.

Layers of Data Protection:

Encryption: All communications are secured via HTTPS and TLS protocols. Passwords are never stored in plain text — only encrypted hashes are kept.
Access Controls: Server access is restricted to authorized personnel only. Every access is logged and reviewed on a regular basis.
Regular Audits: Independent security experts regularly audit our systems.
Backup: Data is backed up across multiple servers to ensure it is never lost.

How long your data is retained:

Data for active accounts is retained for as long as the account remains open. After closure, certain data (such as transaction records) may be kept for up to 5 years to meet legal obligations. All remaining data is then permanently deleted.

Use a strong password to keep your account secure and never share it with anyone. If you notice any suspicious login activity, contact our support team immediately.

4. Sharing Information with Third Parties

12 Ocean never sells your personal data or shares it with advertisers. However, limited information may need to be shared in specific circumstances:

Payment providers: bKash, Nagad, or bank — to process transactions. Only the minimum necessary information is shared.
Identity Verification Services: Internationally recognised service providers are used for the KYC process.
Game providers: Live Casino and slots operators can access gameplay data — not your personally identifiable information.
Law enforcement agencies: We are legally required to disclose information in response to a court order or a valid request from a regulatory authority. In such cases, only the minimum required information is shared.
Security Research: Aggregated (non-personal) data may be shared with trusted security partners for fraud detection purposes.

12 Ocean has signed Data Processing Agreements (DPAs) with all third parties it works with. They are required to uphold the same strict data protection standards as our own Privacy Policy.

5. Cookies & Tracking Technologies

12 Ocean uses cookies on its website and app. Cookies are small files stored in your browser that help improve your experience on future visits.

Cookies we use:

Essential cookies: To maintain your login session and remember your language preferences. Disabling these cookies will prevent the platform from functioning properly.
Analytics cookies: Information about which pages are visited most and which features are used most frequently helps us improve our services.
Functional cookies: Remembers your preferred game categories, odds format, and other settings.
Security cookies: To detect suspicious logins from multiple devices within the same session.

You can delete or block cookies through your browser settings. However, disabling essential cookies will log you out and prevent many features from working.

6. Your Data Rights

12 Ocean believes you should have full control over your own data. To that end, we guarantee the following rights:

Right to Access

You can view what information we hold about you.

Right to rectification

You can request that any incorrect information be corrected.

Right to erasure

Request deletion of any data beyond legal obligations after your account is closed.

Right to data portability

You can download a copy of your data at any time.

Right to Object to Processing

You have the right to object to the processing of your data on specific grounds.

Right to Opt Out of Marketing

You can opt out of promotional messages at any time.

To exercise any of your rights, support@12ocean.net— email us or reach out via live chat. All requests will be responded to within 30 days of receipt.

7. Protection of Children's Data

12 Ocean is strictly for adults aged 18 and above. We never knowingly collect personal information from minors.

Age is verified at the time of registration. If an underage user manages to open an account, it will be closed as soon as it is identified and all collected data will be permanently deleted.

Keep your account password away from younger members of your household. If auto-login is enabled on a device, children may be able to gain access.

8. Policy Changes & Contact

12 Ocean may update this Privacy Policy from time to time. For significant changes, members will be notified in advance via email or in-app notification. The date of the latest update is always displayed at the top of this page.

For any privacy-related questions, requests, or complaints, contact us directly:

Email

support@12ocean.net

Response Within 24 Hours

Live Chat

Log in to the site to start a chat

24/7 Support in Bengali

By registering with 12 Ocean, you are considered to have read and agreed to this Privacy Policy.

12 Ocean Privacy Policy — how we keep your data secure

How 12 Ocean keeps your data secure

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