12 Ocean Terms & Conditions — Complete terms of platform use

12 Ocean (referred to herein as "we", "the platform", or "12 Ocean") is an internationally licensed online gaming and Sports Betting service provider. By accessing 12 Ocean through our website, mobile app, or any other digital channel, you are deemed to have fully accepted all terms and conditions outlined here.

These terms have been written in straightforward English with our Bangladeshi members in mind. If anything is unclear, our support team is available at any time to help. In cases of ambiguity, 12 Ocean's interpretation of the terms shall be considered final.

To register at 12 Ocean, you must provide accurate and truthful information. Opening an account under a false or someone else's identity is strictly prohibited, and any such account will be closed without notice.

• Each person may only create one account. Holding multiple accounts is strictly prohibited.
• The name, phone number, and email you provide at registration must be real and belong to you.
• Keep your account password private. Sharing account access with others is not permitted.
• To update your profile information, please contact our support team — identity verification may be required.
• If you notice any suspicious activity on your account, it is your responsibility to notify 12 Ocean immediately.

12 Ocean may verify your identity before processing withdrawals or large bets. This is known as the Know Your Customer (KYC) process. You'll need to upload a clear photo of your National ID (NID) or passport. Verification is typically completed within 24 hours.

12 Ocean is strictly for adults aged 18 and above. Use of the platform by minors is completely prohibited. Age verification is carried out during registration, and proof of age may be requested at any time if there is reasonable doubt.

Residents of certain countries or regions are not permitted to use 12 Ocean due to regulatory restrictions. This list is shown during registration. Opening an account from a restricted region using a false address constitutes a violation, and all balances in such an account may be forfeited.

12 Ocean supports transactions via bKash, Nagad, Rocket, and bank transfer. Full details of all payment methods Payment Page provided.

• Withdrawals can only be made via the same payment method used for the original deposit.
• Withdrawals may be held until KYC verification is complete.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• If your withdrawal is on hold for any reason, contact our support team — issues are typically resolved within 24 hours.
• Multiple members may not make withdrawals to the same payment account.

All bonus offers at 12 Ocean come with their own conditions. As a general rule, bonus funds are not treated as cash — they cannot be withdrawn until the wagering requirements have been fulfilled.

• You cannot claim a new bonus while one is already active — please use up your current bonus first.
• The welcome bonus is available only once, on your first deposit.
• If the wagering requirement is not met within the validity period, the bonus will be forfeited.
• Some games contribute less — or nothing — toward bonus wagering requirements. Read the terms before claiming any bonus.
• If bonus abuse or fraudulent use is detected, all bonuses and winnings will be forfeited.
• Referral bonuses apply to new members only — referrals from the same household or device will not be counted.

Full terms for each promotion Latest Promotions Page and Bonus Page Yes, it's available. If you have questions about a specific offer, just ask us via live chat.

When placing bets on 12 Ocean, certain general rules are mandatory. These rules are in place to protect all players.

• Once a bet is confirmed, it generally cannot be cancelled — you may use the Cash Out feature if available.
• If odds change before a match begins, bets will not be accepted at the previous odds.
• If a bet is accepted at an incorrect odds due to a technical error, 12 Ocean reserves the right to void that bet.
• If a match is cancelled or abandoned, the stake is generally refunded — specific sport rules apply.
• Coordinated betting across multiple accounts on the same match ("syndicate betting") is strictly prohibited.

Odds change rapidly during live matches. If the odds shift before your bet is confirmed, the updated odds will be displayed and you will need to re-approve the bet. Take your time when making decisions in live betting — rushing increases the chances of making a mistake.

The following actions are strictly prohibited on 12 Ocean. If detected, the account may be closed and all balances forfeited:

• Creating multiple accounts or using someone else's account
• Abusing the bonus system or making fraudulent bonus claims
• Taking advantage of prior knowledge of the outcome of a game or match you are betting on
• Using software or bots to place automated bets
• Depositing funds from illegal sources or engaging in money laundering
• Defrauding or harassing other members
• Attempting to complete KYC using a fake ID or false information

12 Ocean reserves the right to suspend or permanently close any account for any reason. In practice, this is typically done only when there is clear evidence of a rule violation.

As part of its responsible gaming commitment, 12 Ocean offers a self-exclusion option. You can close your account for a set period or permanently — just let the support team know and they'll take care of it promptly. We fully respect and encourage this decision if you feel that gaming is becoming a problem for you.

At 12 Ocean, we believe gaming should be fun, not stressful. That's why we treat responsible gaming not just as a rule, but as a core value.

• Set deposit limits — define daily or weekly limits from your account settings.
• Cooling-Off Period — Take a short break from betting for a set period of time.
• Self-Exclusion — Temporarily deactivate your account for an extended break.
• Reality Check — Receive periodic notifications about how long you've been playing.

For more information and support regarding gambling addiction, visit our the Responsible Gaming page View.

12 Ocean reserves the right to update these terms as needed. For any significant changes, members will be notified by email or in-app notification at least 7 days in advance. Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.

If you have any questions or concerns about these terms, please contact us: support@12ocean.net — we aim to respond within 24 hours.